George Brown Sports Club

01/25/12

Great Gym, bad service

by rubyrockabilly

Love going to my local GB3 gym, great machines, fun classes, I've been a member since 2003, I recently had a problem freezing/unfreezing my account when I moved back to Fresno. The receptionst actually deleted me from the system, I wasn't notified by one of the receptionst, the other receptionist followed me into the jacuzzi questioning me. The receptionist that finally cleared everything up was sweet. I was relieved, but I never once received an apology and now I have a whole new number after years of being a member, it is such a pain and it was the worst welcome home I have ever recieved.

05/19/09

Don't listen to people complain

Contributor

Gb3 has great people working there. If you go often like I do they get to know you. And trainers treat you like a human. The trainer Jason probably came late because if it was your first session then he would only spend 30 min telling you his plan for you. Plus he always wants you to warm up before hand. He came late to my session but that didn't affect my workout at all.

01/16/09

IMPROVE client service!!!

by liberatorson

The receptionists and the trainers need to improve their client skills.

I had an appointment for physical training 11:00 a.m. and the receptionist was informed. After 30 minutes of waiting I asked the receptionist where's the trainer and she told me that maybe he forgot. I cancelled my appointment and as I walked out the door the trainer came asking me if I still want to go ahead with my schedule. I said no. Nobody apologized and the trainer named JASON even laughed at me when I walked out the door.

As a client GB3 should be more concerned with their appointments and service, and not waste employee time by chatting with each other.

• Pros: 3 facilities
• Cons: poor customer service.