Michael Volkswagen

Recommends

bmikeb

Joined 3 years ago

Best yet. Bought a car from this place about ten years ago and it was a good experience. This time it was GREAT. I shopped around a few other vw dealers including the one across town, a choice I didn't have last time, and all I can say is that Michaels was the only choice. They other guys didn't know anything about the cars, maybe because they had only a few cars on their lot. The few they did have all had some dealer mark up or $1000 fabric protectant on them. Who are they kidding. Michaels was straight up, went out of their way to get me the car I wanted and gave me a good deal. The sales guy even took me over to introduce me to the service guy so I know exacyl who to look for when I need an oil change.. which btw is free. Only one choice in this town folks, Michael VW, plus at least I know they will still be there in five or ten years when I need something else. Thanks guys

Doesn't Recommend

ScottJVdP

Joined 3 years ago

The most expensive disappointment ever. I made the mistake of leasing from MIchael's a few years ago after having purchased or leased from Lithia for several years. Boy, was that a mistake. Here are two examples of how they typically do business:

The service department quality rating scheme at Michael’s is a joke. Wait 10-15 minutes in the hope someone will come out and wait on you and have them mark off the excellent box before you sign the paperwork.

The last time I got the car serviced it cost me over $900.00. They charged me over $300 for new keys, initially put the wrong manual plastic keys in my electronic key box, made me make a special trip to the dealership to return them and then never managed to get the correct manual plastic keys in the key-boxes they sold me. In other words, they are pretty much incompetent and they expect you to pay top-dollar for that incompetence and when they make a mistake to go out of you way to fix it for them.

They sucker you in with initial low lease payments and soon offer you deals on bigger and more fancy cars. By the time you are through your third lease you are paying Lexus and Mercedes prices and getting the kind of service mentioned above. Don't buy or lease a car from these folks, they are predatory!