Clovis >Lowe's Home Improvement
875 Shaw Avenue, Clovis, CA | Directions 9361236.80907 -119.697633
M-Sa 6am-10pm, Su 7am-9pm
I walked in with a list and pictures of what I was looking for. The first employee I asked said he didn't know where a floor joist brace was (the first item on my list) and say it "may" be in lumber, which was at the opposite end of the store. I asked someone in lumber, they said "Yes we have that, it's on the back wall." Then they walked away. The back wall is enormous and I spent about fifteen minutes pouring over it looking for a floor joist brace. I came across the same employee and asked again, this time showing him a picture of what a floor joist brace looks like. He then told me it would be back at the other end of the store where I started. Of course he didn't bother to show me, he walked away almost as soon as telling me to go to the other end of the store in flooring. After searching flooring for a few minutes I asked someone who worked in flooring, he looked at the picture of a floor joist brace, and told me to walk back to the end of the store and check lumber. At this point I left my cart right where it was and walked out. I am totally serious here, I could not locate, nor could any employee help me locate the first item on my list.
To the manager of Lowes in Clovis, CA:
Please instruct your employee's that when a customer is asking where to locate an item they should either personally take the customer to that item and help them pick it out, or stay with them until they have found another employee who can better assist them.
Terrible service for the most part. Their lumber is junk! – I rate this store 1 Star (actually less) because the store must be rated as a whole, all products and all service (employees). There are a few employees and department heads that do not deserve this rating or review. Still, their fine efforts and commitment to customer service are not enough to improve my overall rating of this store.
In regards to service, I find the store to be the worst when compared to any other home store in the Fresno/Clovis area. Most departments are below average, with the plumbing and millworks department consistently being above average. My main grief with this store is actual experiences with the flooring department and in connection with this, the store manager. I had an experience of absolute unacceptable, rude service from the flooring department manager. There was no reason for his behavior. Maybe he was having a bad day, but his attitude and behavior was so bad and uncalled for that I wrote a formal complaint to the corporate offices. I can tell you this is a waste of time. The complaint is just referred to to the store manager who did nothing but protect his employee and overlook his unacceptable behavior. My two different incidents with this department as well as the apathetic attitude of most employees in this store gives Clovis Lowes' the lowest rating possible for service.
Other than service, there are products. They sell OK products, mostly manufactured stuff in boxes. So really no complaint with that stuff. Just like any home store I guess. But as a general contractor, I buy lumber 2-3 times a week. This (and other Lowes') will hold on to all the split, warped, lumber discarded by other shoppers, because the materials are unusable. They will keep restacking this garbage until the entire shelf is nothing but a pallet load of junk. I have spent 30 minutes digging through this garbage to end up with 8 usable redwood 2x6's. Problem is, I needed 24. This is now the last place I will shop for lumber.
Home-improvement, building and garden supplies for do-it-yourself projects, large and small. – In Short
Founded in 1946 in North Carolina, Lowe's began as a small-town hardware store. Today, the home-improvement giant operates locations throughout the United States selling supplies for indoor and outdoor projects, appliances, building materials, tools and more. Products include everything from plumbing parts and lumber to garden accessories and wallpaper. Installation services are available for a variety of home products including appliances, windows, flooring, roofing and fencing.
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