A Secret Garden
Clovis, CA 93612
Phone: (559) 297-0883
User Reviews for A Secret Garden
05/17/2008 Posted by JLR224
I hired them for my wedding. I sat down with the owner, Pam and gave her many pictures and specifics of what I wanted. I told Pam I want only red flowers and they came white, red and pink with a ton of greenery filler. The bouquets were really small for what I paid for and told I would get and were not what I asked for. I told Pam wanted crystals bursting out of my bouquet above the flowers and she wrapped a gem garland around the handle you hold and don't see (which I paid an extra $100 for!). She dropped off all of the flowers before the scheduled time and left...what a cheat!!! My bridesmaids frantically try to fix things the best they could. When I got to the reception where I hires Pam to put 2 layers of fresh red roses between the layers of the cake and she only did one. My advice, DON'T GO THERE!
Pros: NONE
Cons: Arrangements, following customer requests, customer service
05/16/2007 Posted by nitalorrie
5/15/07 - After viewing the website for Secret Garden I contacted them to place an order for Funeral flowers. They took my information and I told them what I had selected. I was placed on hold and then informed that the order would be an additional $50.00. I was informed that prices on the website are only "suggested" prices. I asked what would have happened if I had went ahead and ordered the flowers on line at the price quoted. I was told that I would have received a smaller arrangement. I called back the next morning and asked to speak to an owner. Pam took my call and after I gave my name, she informed me, rather defensively, that she was already well aware of my situation. I was surprised at the tone she took with someone who was calling back with a concern, especially since this revolved around flowers for a funeral. Because the purpose of my call was to let her know situation and she was already aware of the situation, she had nothing else to offer. The flowers I had chosen cost more than the price they quoted on their website. For this reason, I would caution customers who order on site to instead call directly. Had I not done so, I would have received a smaller arrangement than the one I thought I was paying for and would not have known so until I saw them at my Grandfather's funeral the next day.
Pros: View flowers on website
Cons: Prices quoted on website are only suggested prices and Poor Customer Service
