Sanger >Sanger Veterinary Hospital
Sanger Veterinary Hospital.
My name is Stephanie Kenyon, and I am Dr. Kenyon's daughter as well as one of her technicians. It is a joy to work there and be able to help our client's pets whenever we can, whether we are helping them through an illness or keeping them healthy with preventative care. We care about your animals and want the best for them and you. Dr. Kenyon started her veterinary career in 1985, when she bought the Sanger Veterinary Hospital. She continues her education to this day, and if there is something that she doesn't know the answer to, she will find the answer for you (probably by consulting another doctor, lab technician, or anything that might contain the answer). We might be a small hospital, but what we lack in size we more than make up for with our loving hearts.
Regarding the review that said their 3 week old kitten was killed by Dr. Kenyon is inaccurate. First of all, Dr. Kenyon would never declaw a 3 week old kitten, a kitten has to be over 3 months of age before she will preform surgery. You also failed to mention that you did not bring the kitten back into us for the re-check. We always schedule a re-check about 2-3 days after surgery.
When you called the office and spoke with the receptionist, she informed you that Dr. Kenyon was not in the office at that moment. She then asked you if there was a number you could be reached at...You refused to give your number, so the secretary told you the time Dr. Kenyon would be back in the office and to call back then and speak with her. You never called back when the doctor was there, and would not give a call-back number. We can not be held accountable for negligence if we did not get the chance to see the cat again after it went home from the surgery. Which, by the way, the kitten was in good health when it was picked up.
What most people don't understand is that it's not necessarily the surgery that is the hardest part in the surgical process...but the aftercare can be equally as important and as dangerous. Especially in declaw surgeries. It critical for someone to monitor the cat very closely after a declaw. It can mean life or death if you do not properly care for the animal after it goes home, That means giving all of the medications on time, if scheduled for a re-check, be sure to be there, and also if you signs of infection or trouble after surgery, come back in and have Dr. Kenyon examine your pet. That way we can hopefully resolve the issue before it has a chance to do harm to your pet.
I think your review was unfair to Sanger Vet Hospital and also think it was wrong of you to write a review that didn't include all of the facts.
When it comes to the health and safety of your animal,, it's not just up to the veterinary staff at time of surgery. It is also up to the owner to care for their pet after surgery properly. If there seems to be a problem or sign of trouble with your pet, it's best to see a vet right away. There have been too many times when I have seen a dog or cat die or be put to sleep because they weren't taken to a vet soon enough.
I want to assure everyone that we give 110% to your animals and their health. We think of animals as family, not just pets. I know my dog, Titan is my baby, and my pride and joy. Hope this was helpful and informative.
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