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Shamed Mom and 10 + year patron on Mother's Day.
My friend has been a patron of Amenities in Fig Garden for over ten years. She has two very well behaved children 8 and 9 that she regularly takes and they sit in waiting room captivated with their PSP while she gets her hair done. On the days she doesn't take them, the staff in the past asks where her children are. Today, Mother's Day, she brought her children as she has in the past. The receptionist looked at her up and down and said she would have to reschedule because she had her children with her. When she said she always had brought them for years with no issue and never had problem before, the receptionist incredulously refused service even after consulting with the manager. This never has been mentioned in the past, nor when booking the appointment, and she almost seemed encouraged to bring her children. Instead of feeling good about herself and treating herself on Mother's Day, she left horribly embarrassed and feeling ashamed and cried in her car. She is a good decent mother and volunteer in the community who didn't deserve to be treated like this and especially on Mother's Day of all days.
I have never written a review in my life and am a well respected attorney in Fresno. I am so completely disgusted with the insensitive, cruel treatment I feel compelled to write this.
If you are a mother or have any ounce of compassion towards other's in this situation, I ask you, beg you, to boycott Amenities and take your business elsewhere. The only way to effect change is to hit this insensitive company in the pocketbook.
Beautiful day followed by a luxurious massage by MING.
My moms birthday fell on Thanksgiving this year (2009) and as a treat, I took her around town two days before her birthday on a mystery-birthday scavenger hunt with a gift at each location.
My last gift to her was a massage. I read the reviews on google, and they seemed to have the best results in town regarding your typical spa experience.
As we went in it smelled of sandalwood, which I have never been particularly fond of (until now)...but by the end of our experience It conditioned me into connected sandalwood with tranquility.
So as soon as we walked in, we were greeted by Michelle, a very nice young woman who was friendly as could be. She walked us through the building to a waiting room that was decorated beautifully throughout.
I was not planning on waiting inside while she had her massage, but it was so relaxing and the atmosphere made me feel at ease. I was given a neck warmer as I sat by the warm electric fireplace (it looked like a gas fireplace, so cool) and I was also asked by Michelle if I wanted a 'foot soak' but I respectfully declined. I read some magazines and sipped on water as I waited privately until my mom finished her massage with Ming. When she came out, she looked so rested. Our appointment was later in the evening so it was a perfect way to end the day for my mom. We will be back. Thanks for the amazing experience!
Sandra Barton, Paralegal, 26, Fresno, CA
[Also additional embarrassing information, I have put on a lot weight, and will be having laproscopic gastric bypass early 2010 and I often feel very uncomfortable going to places like this since i've put on so much weight. I was treated so well and that was a big plus for me]
So Happy!. After having bad experiences at two other hair salons in Fresno, I decided to give this place a try. Wow!! They were able to accomodate me last minute and the second I walked in I was greeted by the friendly receptionist. They immediately took me to the waiting room and offered me tea. I felt instant relaxation that I've never felt at other salons. I was greeted by my stylist Camille who was such a sweet girl. I almost wish she was running behind so I could relax some more!! My haircut started with a wonderful neck and scalp massage which is standard with all their hair services. Later I was greeted my another woman while at the sink who gave me a hand massage. The only weird thing is she only did one hand!! I'm not sure if that is the norm, and I was too embarassed to ask about the other hand! During the styling, they teach you about all the products they are applying. I seriously thought I was going to get the sales pitch and pressure me to buy but there was none of that at all!! I am very happy with my hair and I have finally found a salon in Fresno!! This place is truly first class and without the first class prices I was paying elsewhere! With the added features, I am more than a happy customer.
Amenities Day Spa and Salon in Fig Garden. I went into the Amenities location with the hope of getting some help with their makeup products. After sitting around for about five minutes and finally asking if I could get some help (there were no customers in the store, only employees) Rachael Busenhart approached me smaking her lips with food in her mouth and asked what I needed. I explained that I would like to try on makeup and she suggested I start putting some colors on my hand? When I asked if I could be matched she stated that she could try to match me but since I was already wearing makeup that it might be kind of hard -- okay! When I suggested she remove my makeup she only said "I'm sorry I am not that good at this." At that point I walked out --- RUDE service and staff that are not knowledgeable - total turn off and I will not be returning!
Avoid unless you like poor quality service and haircuts. I had a terrible color and cut experience at Aveda in Fresno and even though I went back to have the color fixed, they couldn't tone down the brassiness. I didn't even ask them to fix the cut because I was afraid of what they might do based on the poor quality of the original cut. There wasn't even a scalp rub or hand massage to distract me. Worse yet, I wrote the owner a detailed letter regarding my experience and what it had cost me have my hair done poorly by Aveda and then again correctly at another salon. She didn't even have the courtesy to respond: no "I'm sorry," "please give us another try" or even a refund. She obviously doesn't care what people think of her salon or Aveda.
Wonderful service. No fake smiles here. Very friendly, caring place throughout. Beautiful spa and salon. I love Aveda. I have my Hair done by Dana and Monica and everywhere I go people stop me and say "great hair" Makes me feel so good. I also get facials and waxing. All the technicians are great. I have not had a bad service yet. Oh, and I great fabulous pedicures in a private room all to myself. Love it....If you have a gift to give someone, you cannot go wrong giving a gift certificate. That is how I started going there. Someone gave me a 100.00 Gift Certificate. What a great gift it was....
An Aveda salon in Fresno. great to have an aveda salon in fresno. always have good merchandise in stock. very friendly staff. always helpful
Aveda is good, hairstylist - not so much. I'm new to the area and was looking for a local hairstylist. I read these reviews and like Aveda products, so I picked this place for a cut and color. The color was fine, but how can you mess up an all over tint? The cut however, I absolutely hate. The layers are too obviously in rows across the back of my hair and the "long bangs" are a mess. I could've gotten this haircut at a mall. I can't wait until it grows out so I can return to Chicago to my old stylist to fix it!! The atmosphere was warm and inviting and the color was fine, so I would recommend it as long as you don't want any complicated color and don't have high standards for a haircut. I didn't schedule any spa services so can't comment on that, but I would go back and try them.
Editorial Review. Services include body wraps, massage, nail care, waxing, makeup application and facials, plus treatments for men and day of beauty packages.
A Diamond in the Rough!.
Amenities is truly a diamond in the rough! I have visited many Salons and Spas over the years, but have never been treated as wonderfully as I am always treated at Amenities! From the moment I walk through the door, I am greeted by name by the ladies behind the desk. How wonderful to feel so welcome as i arrive.
And my stylist is truly a treasure, Denise always seems so happy to see me and makes me feel like I am her one and only client in the world. It is hard to find a stylist that can tame my hair, but let me say, my hair has never looked better. It is especially nice to find a stylist that works around MY schedule, instead of having to work around the stylists.
It is so nice to finally find a Spa that gives me everything that I have had to travel out of town for in the past. No more drives for me because Amenities, i'm here to stay!
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