Red Carpet Car Wash

10/26/08

Customer Service Shockingly Poor

by KatherineHiromoto

I've been a customer of Red Carpet Car Wash since their arrival in Fresno many years ago. I've always taken my new cars there and been relatively pleased with the thoroughness of the company's work. Today I opted for the $5.99 "ride & shine" service where you put your cash into a machine, get a receipt from the machine, wait at a blinking red light until it blinks green, and drive your vehicle through the car wash yourself. There was a long line at the "ride & shine" lane, and the cash machine was broken. No problem as a technician was taking the cash and writing a receipt on the windshield, processing cars through as quickly as possible. My turn came and then I was waiting at the blinking red light. After about 90 seconds it blinked green and I pulled forward as I have hundreds of times in the past. Suddenly to my left, a young car wash employee in a customer's vehicle honked at me --- he was about to pull forward and hadn't seen me. As I stopped at the entrance to the car wash tunnel, he stopped right behind me, strode over to my car, and accused me of not having waiting for the green light. This young man who is young enough to be my grandson was apparently upset at having almost damaged a customer's vehicle and was trying to blame me. I informed him that I DID wait for 90 seconds until the light flashed green, and then he backed off. Two hours after this occurred, I'm still shocked at the intensity of his anger toward me. Although I have nothing negative to say about the quality of Red Carpet's car washes, this episode with the employee has spooked me, and I will not be returning.

09/04/08

Great customer service, horrible job on the car...

by alishaflores

To begin, i will admit, my car was in a bit of a state, not because it was necessarily dirty, but because i had been nominated to be DD one night, and the next day, of course you expect a little wear and tear on your car...i had heard good things about red carpet so i took my car there, and honestly, the people that i actually dealt with directly (ordering/paying), were friendly and weren't trying to sell you up to most expensive car wash...it was great. Then after waiting for a bit, i actually see my car and they did THE WORST job my poor car has ever experienced, i got "the works" package, and i do NOT recommend it to ANYONE, they did a horrible job of wiping down the interior...i still had dust and smudges everywhere on the windows and the radio area, and the outside of the car...good god! They left water on the car and it spotted all over the top, and either the people working on my car were just, not feeling the job, or the wax that they use is extrememly cheap, but, whatever the case, i had HUGE streak/smear looking things all over the car. HUGE! It looks like someone rubbed my car down with wax paper and just, left it like that...ugh. Also, they had closed the door with a towel wedged through it, and were unable to get the door open again for a good 3 min. because of this, i guess they figured the towel would stop it from shutting completely, but, instead it just wedged the door at a strange angle and got me even more upset to watch them try and pry the door open to get their towel out...

maybe i just went on a bad day, but, i never intend to take my car to this establishment again, and i will definately not be recommending it to people.

• Pros: friendly customer servivce staff, not pushy when selling type of carwash, nice waiting area
• Cons: either cheap wax or inexperienced washing crew = horrible job cleaning the car!!!